In 2018 Cannon Services upgraded our core software to provide a basic asset reporting for our clients. When you call Cannon Services to repair a piece of equipment (what our software calls an “asset”), we create a profile for that asset in our system.

This means that every subsequent service ticket is saved to that profile, creating a complete service record for that asset. This helps us to ensure the technician we dispatch always has a full service history of the asset they are diagnosing, which translates into decrease diagnostic times and increased diagnostic accuracy.

In addition, our clients can also access a report for each of their assets, which logs its service history, as well as total repairs costs over time. This allows client to know exactly how much they have spent on asset repairs. This powerful tool helps clients understand when it may be time to replace an asset, as well as provide them with a transparent record of repairs.